This happens because of the Noise Canceling function. To avoid white noise, turn off the Noise Canceling function. Noise is heard while talking on the phone A beep sound is heard while playing music Note: If the white noise is heard during a phone call, refer to the Noise canceling doesn't work, or white noise is heard during a call on the headphones article. If noise is heard during a phone call, select the appropriate situation.The noise occurs when I talk Go to step 3. The noise occurs when the other person talks Go to step 7. Fit the headphones to your ears firmly.Measure the air-tightness of the earbud tips and find the optimal size of earbud tips using the Sony | Headphones Connect app Select the earbuds that best fit with your ears.Make sure that headphones are worn properly.To maintain the quality, consider these factors: If the earbuds are not worn properly, do not fit your ears, or the air-tightness is insufficient, the phone call quality may decrease. The issue is resolved The size or fitting conditions may have affected the Noise Canceling function. The issue is resolved The noise reduction function may have been the cause. When you speak quietly, the headphones may detect your voice as noise. The issue is resolved The ambient sound may have been the cause. ![]() Turn off the Adaptive Sound Control function. When the Adaptive Sound Control is On, the notification sound (beep) tells you when the Noise Canceling or Ambient Sound Control setting changes. ![]() In the Status tab, select ( right arrow) at the right side of the Adaptive Sound Control menu.Note: To disable the notification sound, open the Sony | Headphones Connect app and, in the Adaptive Sound Control screen, turn off Notification Tone When Switching.įollow these steps to turn off the Adaptive Sound Control function: This may make it seem like sound from the headphones is interrupted. Watch this video or refer to the Resetting the headphones page for instructions: Set the headphones in the charging case, close the lid, wait for about 10 seconds, and then wear the headphones again.Perform the following with the headphones and connected device.The issue is resolved The headphones settings were the cause of the issue. The issue is not resolved Go to the next troubleshooting step. Watch this video or refer to the Initializing the headphones page for instructions: Note: Initialization returns the headphones to the factory settings and all Bluetooth® pairing information is deleted. The issue is resolved The issue may have been caused by a temporary malfunction of the headphones.
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